Daftar isi: Bab 1 Mengenal perusahaan Bab 2 Memahami standard operating procedures (SOP) Bab 3 Prinsip menyusun standard operating procedures (SOP) Bab 4 Tahapan penyusunan standard operating procedures (SOP) Bab 5 Format penyusunan standard operating procedures (SOP) Bab 6 Kiat penerapan standard operating procedures (SOP) Bab 7 Contoh standard operating procedures (SOP)