Table of Contents: Part 1. Concepts, principles, guidelines, and techniques. Chap. 1. Evaluating : part of a ten-step process Chap. 2. Reasons for evaluating Chap. 3. The four levels : an overview Chap. 4. Evaluating reaction Chap. 5. Evaluating learning Chap. 6. Evaluating behavior Chap. 7. Evaluating results Chap. 8. Implementing the four levels Chap. 9. Managing change C…