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ITIL® practitioner guidance (ITIL v3)

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ITIL® Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM:
Focus on value
Start where you are
Progress iteratively
Be transparent
Keep it simple
Design for experience
Work holistically
Observe directly
Collaborate

It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc.
The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

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Availability

Detail Information

Series Title

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Call Number

658.4038 THE i

Publisher

Norwich : The Stationery Office., 2016

Collation

xii, 185 hlm; 27,5 cm

Language

English

ISBN/ISSN

9780113314874

Classification

658.4038

Content Type

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Media Type

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Carrier Type

-

Edition

First Edition

Subject(s)

Decision Making
Informasi, Teori

Specific Detail Info

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Statement of Responsibility

The Stationery Office

Other version/related

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