Text
A+ guide to managing and maintaining your PC
Contents
Chapter 1. First Look at Computer Parts and Tools
1.1. What's Inside the Case
1.2. Protecting Your Self and the Equipment
1.3. Tools Used by a PC Repair Technician
Chapter 2. Working Inside a Computer
2.1. How to Work Inside a Computer Case
2.2. Cooling Methods and Devices
2.3. Selecting a Power Supply
Chapter 3. Introducing Windows Operating Systems
3.1. Using Windows
3.2. Quick and Easy Windows Support Tools
Chapter 4. All About Motherboards
4.1. Motherboard Types and Features
4.2. Configuring a Motherboard
4.3. Maintaining a Motherboard
4.4. Installing or Replacing a Motherboard
Chapter 5. Supporting Processors and Upgrading Memory
5.1. Types and Characteristics of Processors
5.2. Selecting and Installing a Processors
5.3. Memory Technologies
5.4. How to Upgrade Memory
Chapter 6. Supporting Hard Drives
6.1. Hard Drive Technologies and Interface
6.2. How to Select and Install Hard Drives
6.3. About Type Drives and Floppy Drives
Chapter 7. Installing Windows
7.1. How to Plan a Windows Installation
7.2. Installing Windows 7
7.3. What to Do After a Windows Installation
7.4. Special Concerns When Working in a Large Enterprise
Chapter 8. Supporting I/O and Storage Devices
8.1. Basic Principle for Supporting Devices
8.2. Installing I/O Peripheral Devices
8.3. Installing and Configuring Adapter Cards
8.4. Supporting the Video Subsystem
8.5. Supporting Storage Devices
Chapter 9. Satisfying Customer Needs
9.1. Job Roles and Responsibilities
9.2. What Customers Want: Beyond Technical
9.3. Planning for Good Service
9.4. Dealing with Prohibited Content
9.5. Customizing Computer Systems
Chapter 10. Maintaining Windows
10.1. Scheduled Preventive Maintenance
10.2. Backup Procedures
10.3. Managing Files, Folders, and Storages
10.4. Regional and Language Settings
Chapter 11. Optimizing Windows
11.1. Windows Utilities and Tools to Support
11.2. Improving Windows Performance
11.3. Manually Removing Software
Chapter 12. Troubleshooting Windows and Applications
12.1. Overview of Windows Troubleshooting Tools
12.2. Strategies to Troubleshoot Any Comuter Problem
12.3. Troubleshooting Blue Screen Errors and Improper Shutdowns
12.4. Troubleshooting Applications
Chapter 13. Troubleshooting Hardware Problems
13.1. How to Approach a Hardware Problem
13.2. Troubleshooting the Electrical Systems
13.3. Troubleshooting POST Before Video
13.4. Troubleshooting Error Message During the Boot
13.5. Troubleshooting the Motherboard, Processor, and RAM
13.6. Troubleshooting Hard Drives
13.7. Troubleshooting Monitors and Video
13.8. Protecting a Computer and the Environment
Chapter 14. Troubleshooting Windows Startup Problems
14.1. Understanding the Boot Process
14.2. Windows 7/Vista Tools for Solving
14.3. Troubleshooting Windows 7/Vista Startup
Chapter 15. Connecting to and Setting Up a Network
15.1. Understanding TCP/IP and Windows Networking
15.2. Connecting a Computer to a Network
15.3. Setting Up a Multifunction Router for a SOHO Network
Chapter 16. Networking Types, Devices, and Cabling
16.1. Network Types and Topologies
16.2. Hardware Used by Local Networks
16.3. Setting Up and Troubleshooting Network Wiring
Chapter 17. Windows Resources on a Network
17.1. Supporting Client/Server Applications
17.2. Controlling Access to Folders and Files
17.3. Troubleshooting Network Connections
Chapter 18. Security Strategies
18.1. Securing a Windows Workstation
18.2. Additional Methods to Protect Resources
18.3. Dealing with Malicious Software
Chapter 19. Supporting Notebooks
19.1. Special Considerations when Supporting Notebooks
19.2. Maintaining Notebooks and Notebook Components
19.3. Replacing and Upgrading Internal Parts
19.4. Troubleshooting Notebooks
Chapter 20. Mobile Devices and Client-Side Virtualization
20.1. Operating Systems Used on Mobile Devices
20.2. Comparing Mobile Devices Hardware to Laptops
20.3. Configuring, Syncing, and Securing iOS Devices
20.4. Configuring, Syncing, and Securing Android Devices
20.5. Virtualization Basics
Chapter 21. Supporting Printers
21.1. Printer Types and Features
21.2. Using Windows to Install, Share, and Manage Printers
21.3. Printer Maintenance and Upgrades
21.4. Troubleshooting Printers
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