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Reference and information services: an introduction

Contents

Part I Fundamental concepts
1 Introduction to reference and information services
2 Determining the question: in-person, telephone, and virtual refernce interviws
3 Finding the answer: basic search techniques

Part II Introduction to major reference sources
4 Answering questions about books, magazines, newspapers, libraries and publishing, and
bibliographic networks-biblographic resources
5 Answering questions about anything and everything-encyclopedias
6 Answering questions that require handy facts-ready reference sources
7 Answering questions about words-dictionaries, concordances, and manuals
8 Answering questions about events and issues, past and present-databases (and indexes)
9 Answering questions about health, law, and business-special guidelines and sources
10 answering questions about geography, countries, and travel- atlases, gezetters, maps,
geographic information system, and travel guides
11 Answering questions about the lives of people-biographical information sources
12 Answering questions about government and related issues-government information sources

Part III Special topics in reference and information work
13 When and how to use the internet as a reference tool
14 Readers advisory services
15 Reference sources and services for children and young adults
16 Information literacy in the reference department

Part IV Developing and managing reference collections and services
17 Selecting and evaluating reference materials
18 Ethics in reference
19 Managing reference departments
20 Assessing and improving reference services
21 Reference 2.0
22 The future of information service

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Detail Information
Series Title
--
Call Number
025.5 CAS r
Publisher
Chicago : Neal-Schuman.,
Collation
xvii, 510 hal.; ilus.; 23 cm
Language
English
ISBN/ISSN
9781555708597
Classification
025.5
Content Type
-
Media Type
-
Carrier Type
-
Edition
Third Edition
Subject(s)
Perpustakaan -- Pelayanan referens
Reference services (Libraries)
Specific Detail Info
--
Statement of Responsibility
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No other version available

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