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Knowledge and discourse matters: relocating knowledge management’s sphere of interest into language

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Contents:

PART ONE
1 The nature of knowledge
1.1 Knowledge: the most precious asset and the greatest challenge
1.2 Why an inderstanding of the nature of knowledge is crucial
1.3 Ways of defining knowledge and the rise of a single perspective
1.4 The tacit-explicit conundrum
1.5 Frameworks of meaning
1.6 A hierarchy of knowledge
1.7 Summary and conclusions

2 The constitution of knowledge management
2.1 Addressing some key questions
2.2 The origins of knowledge management
2.3 Multiple perspectives and limitless boundaries
2.4 Is it a passing management fad
2.5 Technology as a defining push factor
2.6 Should knowledge be managed
2.7 Summary and conclusions

3 Key issues and debates
3.1 Introduction
3.2 The commodification and reification of knowledge
3.3 Determining success of failure
3.4 Measuring knowledge management outcomes
3.5 Knowledge management and culture
3.6 Creating new knowledge
3.7 Sharing knowledge
3.8 Summary and conclusions

4 Knowledge management’s theories
4.1 Finding some new directions
4.2 What constitutes a theory
4.3 An approach to knowledge management’s theories: a novel
4.4 The personal versus organizational knowledge question
4.5 The personal versus organizational
4.6 Reification of knowledge: one paradigm dominates
4.7 Roundup of some other perspectives in the knowledge
4.8 The issues over the inductionist foundation of theory
4.9 Summary and conclusions

5 Social constructionism and the constructionist view of knowledge
5.1 Introduction
5.2 Social constructionism as a way of looking at the world
5.3 Simply extending directions
5.4 The social constructionist view of knowledge
5.5 The debate over method
5.6 On objectivity
5.7 Summary and conclusions

6 Discourse as the site of knowledge work
6.1 Introduction and the turn to talk
6.2 Introducing discursive psychology
6.3 Other leading paradigms in discourse analysis
6.4 Topic of study in discourse analysis
6.5 Sensemaking
6.6 Summary and conclusions

7 The implicit formulation of tacit knowing and resolving matters of relevance
7.1 Introduction: questions and connections
7.2 The origin of the tacit question
7.3 The values of tacit knowledge
7.4 A disputed phenomenon
7.5 Knowledge management’s implicit formulation of tacit knowledge
7.6 The implicit learning paradigm
7.7 Comparing knowledge management’s perspectives on the tacit
7.8 Philosophy, methodology and incommensurability
7.9 Summary and conlusions

8 Thematic categories of knowledge sharing
8.1 Introduction
8.2 Identity
8.3 Trust
8.4 Risk
8.5 Context
8.6 A final problem to resolve
8.7 Summary

9 The case for discourse as the priority
9.1 Knowledge and discourse matters: summarizing the case
9.2 Changes in direction
9.3 Making it work: implications and contributions
9.4 Conclusions

PART TWO
10 Introduction to part two
11 Methodology
11.1 Introduction
11.2 Locating the present study
11.3 A brief digress into the positivist account of science
11.4 Research method
11.5 Research design
11.6 Points of limitation
11.7 Summary and indicative research questions

12 Trust as an artifact of knowledge sharing
12.1 The importance of trust
12.2 Data
12.3 Casting the characters and setting the scene for action
12.4 Working up trust through epistemic superiority and authenticity
12.5 Risk and competence as contingent factors to trust
12.6 Trust breakdown connects with knowledge sharing breaches
12.7 Knowledge, trust and blame
12.8 Preliminary reflections

13 Knowledge sharing is a risky business
13.1 The risky business of sharing knowledge
13.2 Sequential and rhetorical organization group norms and reputation
13.3 High stakes and truth telling
13.4 Doing uber authenticity through vivid narrative accounting
13.5 Preliminary reflections

14 Negotiating positions of authority
14.1 Knowledge sharing accomplished from a subject position
14.2 Context, participants, and expectations
14.3 Problems, complexities, and appeals to common sense
14.4 Seasoned exhibitionists and bombshells
14.5 Preliminary reflections

15 Building identities as expert in an online forum
15.1 Introduction
15.2 Data
15.3 The trigger: more than a request for advice
15.4 Constructing in-groups as markers of expert status
15.5 Positioning and group membership
15.6 In-group rivalry
15.7 Consensus patterns
15.8 Claims to privileged knowledge
15.9 Preliminary reflections

16 On matters of context
16.1 The importance of contextual particulars
16.2 Data
16.3 Shared understanding
16.4 Stance-taking
16.5 Doing historicity
16.6 Preliminary reflections

17 Finding meaning, implications, and future directions
17.1 Amanagement practice in search of an object
17.2 Finding meaning
17.3 Relating the findings to debates and issues in knowledge
17.4 Future directions

Appendix
Index to glossary terms
Bibliography
Subject index

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Availability

Detail Information

Series Title

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Call Number

658.4038 CRA k

Publisher

New Jersey : Wiley., 2016

Collation

xxi, 308 hal.; ilus.; 24 cm

Language

English

ISBN/ISSN

9781118931851

Classification

658.4038

Content Type

-

Media Type

-

Carrier Type

-

Edition

--

Subject(s)

knowledge management
Discourse analysis

Specific Detail Info

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Statement of Responsibility

Lesley Crane

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