Contents 0 Introduction 1 Scope 2 Normative references 3 Terms and definitions 4 Context of the organization 5 Leadership 6 Planning 7 Support 8 Operation 9 Performance evaluation 10 Improvement Annex A (informative) policy framework Bibliography
Table of Contents Chapter 1 Networking Models What Is a Model? Why Use a Model? OSI Model Introducing TCP/IP Chapter 2 Ethernet Remember the Models Structure Ethernet Type II vs. 802.3 MAC Addresses—Another Look Ethernet Operation Shared Media Physical Layer Encoding Other Types of Signaling Topologies Final Th…
A single, comprehensive resource that responds to the high demand for specialists who can provide advice to users and handle day-to-day administration, maintenance, and support of computer systems and networks Author approaches both network and system administration from the perspective of the principles that do not change on a day-to-day basis Shows how to discover customer needs and then use …