Contents Part I: Concepts and processes 1. History and functions of reference service 2. Ethical aspects of reference service 3. The reference interview 4. Organization of information and search strategies 5. Electronic resources for reference 6. Understanding electronic information systems for reference 7. Access-related reference services 8. Instruction 9. Training and continual l…
Contents Part I Fundamental concepts 1 Introduction to reference and information services 2 Determining the question: in-person, telephone, and virtual refernce interviws 3 Finding the answer: basic search techniques Part II Introduction to major reference sources 4 Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks-bibl…