Contents PART 1 Manager’s Guide to Implementing a Quality System 1 Defining Software Quality 1.1 Why bother with Quality? 1.2 Quality – What is it? 2 Managing a Quality Company 2.1 Dedication to Customer Satisfaction 2.2 Emphasis on Continuous Improvement 2.3 Treating Suppliers as Business Partners 2.4 Communication and Teamwork 2.5 Empowering Employees 2.6 Commitment by T…