Table of Contents Acknowledgements Forward by William Ury Introduction: Leadership and Conflict Part I: THREE FACES OF LEADERSHIP 1. The Demagogue 2. The Manager 3. The Mediator Part II: EIGHT TOOLS FOR THE LEADER AS MEDIATOR 4. Integral Vision 5. Systems Thinking 6. Presence 7. Inquiry 8. Conscious Communication 9. Dialogue 10. Bridging 11. Innovation Conclusion: Transfor…