Contents: Chapter 1. Decision-making 1.1 Normative theory versus engineering theory 1.2 The decision process 1.3 Decision-making within the organization 1.4 Changes to management within organization Chapter 2. Decision support systems 2.1 DSS: definitions and typologies 2.2 DSS engineering Chapter 3. The influence of DSS on decision-making and associated risks 3.1 Factors influe…